Three Sixty Communications

Customer Service

Customer Service is one of the pillars by which Three Sixty prides itself in providing to ALL its Customers. It is therefore a high priority to ensure that from end-to-end, Customer Service excellence is in-built in every tenet of our business.

 Service Excellence is exhibited by:

• Three Sixty’s Knowledge and skills bank across a number of regional and global territories through the shared knowledge of our on-going relationship with other Tier 1 partners globally.

• Providing the most updated emerging market technology (like IPv6, FTTH, Cloud solutions), and making them a supported and executable reality.

• Safety and Disaster Recovery. At Three Sixty we value the protection of your business hence we work exceedingly hard in ensuring that the most up-to-date US Department of Defence internet protection protocols and terrestrial protection is effected both on-island and off shore Trinidad & Tobago. 

• Service Level Guarantee Contracts. All clients are given assurances of a contractually binding agreement between the Company and themselves assuring them of the expected level of service.

• Empowering Customers to test our service. Each Three Sixty customer is given special password access and empowered via GUI web portal access to view, test and print reports of their service functionality as well as real time access to call information from Caller ID, number called, time of call, rate and billing information up to minute of search.

• 24/7 Live Operator Network Operating Centres. Three Sixty operates a 24/7 live operator Network Operating Centre outfitted each with a professionally trained engineer to immediately address the customer query proposed. This mitigates against extended downtimes and ensures our maintaining our contracted SLA’s. 

• Personalised Account representative service. Three Sixty guarantees personalised account management service at all service levels to our customers. In that, to Three Sixty, ALL our customers are VIP customers and we do our very best to deliver to them service excellence from end to end enhancing the experience with us.

• Proactive Reporting and Guidance over 3 Access Points. Proactive reporting and guidance are carried out at three access points, enabling a general overview of circuit functionality and enabling more accurate diagnosis and resolution. Contractually, Three Sixty provides executable Service Level Agreements at each service turn-up giving testable metrics on service quality, speed, and latency. 

• Working closely with our customers at all phases of network delivery. This enables Three Sixty to deliver the most:

1. Customised Network solution specifically tailored to the business
2. Timely installation and provisioning timelines
3. Closely monitored and managed networks
4. Customer centric support mechanics
5. Adequately monitored and contracted SLA’s

• Managed Service assistance. Three Sixty has in-built service parameters enabling us to provide “Managed Services” on-net for our Carrier Customers as well as providing to our Enterprise customers the added IT support in areas where they are unable to provide these services in-house.

• Customer Queries and Information. Customer Queries can be directed to Three Sixty’s live operator call centre or by e-mailing our representatives via e-mail at This e-mail address is being protected from spambots. You need JavaScript enabled to view it. . Operators will immediately respond to customer queries. 

• Service Interruption problems. To report service interruptions kindly direct all queries to: This e-mail address is being protected from spambots. You need JavaScript enabled to view it. .

• Carrier Related Transport Queries. To address queries related to invoices and or billing issues related to routes or for requests to be placed in route from potential customers kindly direct all queries or requests to: This e-mail address is being protected from spambots. You need JavaScript enabled to view it. or This e-mail address is being protected from spambots. You need JavaScript enabled to view it. .