Careers

TELECOMMUNICATIONS ENGINEER

Responsibilities:

• Managing an international telecommunications infrastructure
• Integrating large scale enterprise client solutions with a global IP/MPLS backbone
• Managing multi-service edge switch functions
• Providing presales engineering support
• Collaborating with switch and billing engineers to ensure core network interoperability and carrier grade service for voice and data transmissions.

Candidates should possess:

• A degree in electrical engineering, operations research or computer science
• A minimum of five years' technical experience in the telecommunications field, including experience in leading the network design of large scale enterprise/service provider networks
• Working knowledge of telecommunications and routing protocols
• Strong customer service orientation.

Network Operations Centre (NOC) TECHNICIANS

Responsibilities:

• Monitor the network 24/7/365
• Detect service issues, attempting to handle them before they affect our customers
• Interface with Customer
• Track e-mail and service requests in the ticketing system to ensure that customer requests are being handled in a timely manner.
• Execute Escalation procedures
• willing to work on projects and attend training sessions

Candidates should possess:

• Strong computer skills and demonstrate proficiency and experience utilizing Microsoft Word, Excel and Outlook software including familiarity with other Windows based software and the Internet.
• Excellent customer service skills and good reading comprehension.
• Strong statistical analysis
• Ability to multi-task and work under extreme pressure